Terms & Conditions
Terms and conditions for wine club & wine purchases
By purchasing products via the Mora Wines website, you agree to and are bound by the Terms and Conditions listed on this webpage. These Terms and Conditions may be amended by Mora Wines Ltd at any time.
Wine Club Membership
Mora Wine Club Membership is subject to a minimum of four purchases. By ticking the Terms and Conditions box at sign up confirmation, you are agreeing to these terms. After one year, you are free to cancel at any time up to 2 weeks prior to any shipping date, without penalty. Early cancellation before the one year commitment is subject to the Early Cancellation policy below.
Sign Up Bonus
If applicable, any sign up bonus bottles will be sent to your address on file following your first wine club shipment.
Early Cancellation
If you cancel your wine club membership before receiving four quarterly shipments, that is viewed as an early termination. Early terminations are subject to a fee of $20, or the amount of the total discount you have received up until the point of your early termination - whichever is greater. The latter amount covers discounted benefits you may have received as part of the benefits of being a club member, including but not limited to discounts on wine tasting, wine purchases and bonus wines.
Privacy Policy
We respect and honour the privacy of our customers. We will not at any stage sell or rent your personal information to any third party, except as permitted under the Privacy Act 2020. If you agree to sign up to our wine club or mailing list, your details will be added to our database to receive updated information from us. Any personal details collected by Mora Wines Ltd are stored in a private database that will only be used to support your customer relationship with us.
Sale of Liquor Act
Mora Wines Ltd is a New Zealand owned off license as defined in New Zealand’s Sale of Liquor Act and is legally authorised to promote, sell and deliver wine via online or mail order. It is illegal for Mora Wines Ltd to sell liquor to any persons under the age of 18. It is also illegal for anyone to purchase alcohol who is under 18 and to make a false declaration of their age in order to purchase liquor. It is against the law to use this website to purchase liquor if you are under the age of 18.
All prices are subject to change without notice and are not guaranteed. except that prices for an order that have been accepted by Mora Wines Ltd. are not subject to change after acceptance.
Returns and Refund Policy
Mora Wines Ltd will make every effort to ensure that your purchases are not faulty or defective. Under the Consumer Guarantees Act, we will replace goods that are not of merchantable quality. If you are not satisfied with your purchase(s), please feel free to contact us at +64 (0)3 777 6161.
Payment Policy
Mora Wines Ltd accepts all payments via Visa, MasterCard. As a New Zealand owned organization, all payments are made in NZ dollars, inclusive of 15% GST. Please note we no longer accept American Express.
Payment Security
Mora Wines Ltd does not retain any credit card information provided by our customers. All payments are done securely through our bank and payment provider. Our payment providers are committed to data security and use a variety of technologies and procedures to help protect personal information from unauthorised access.
Delivery Times
Mora Wines Ltd will aim to deliver all purchases within two to five working days however we do ask that you please allow up to ten working days for quarterly Wine Club shipment deliveries. Purchases can be made internationally however an additional cost will be incurred. For more information on these additional costs please contact us on +64 (0)3 777 6161.
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